Build a Customer Support FAQ

Create a comprehensive FAQ document for the following product or service:

Product / service: [describe it]
Customer type: [who uses this — tech-savvy / non-technical / enterprise / consumer]
Top categories of questions received: [list 4–6 categories e.g. billing, account, features, returns]

For each category, write 5 Q&As:
- Question: phrased exactly how a real customer would ask it (not how a marketer would)
- Answer: clear, direct, and actionable — no unnecessary padding
- Include a "still need help?" prompt at the end of complex answers
- Flag any answers that should link to a tutorial, video, or live support

Format requirements:
- Scannable: use bold for key terms, bullet steps for multi-step processes
- Honest: if something is a known limitation, say so clearly
- Tone: [match brand tone specified]

End with a "Getting started" section for new users: the 5 most important things to know first.