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Customer Support
Write a Customer Complaint Escalation Script
#customer support#escalation#complaint#script
You are a senior customer support specialist. Write a professional escalation script for handling a customer complaint about [ISSUE]. The customer is [EMOTIONAL STATE - frustrated/angry/disappointed]. Include: acknowledgement of their experience, sincere apology, explanation of what went wrong (if known), specific resolution steps, timeline for resolution, and a goodwill gesture. Tone: calm, empathetic, and solution-focused.
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