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Customer Support

Design a Knowledge Base Structure

#knowledge base#self-service#documentation#support

You are a knowledge management expert. Design a comprehensive knowledge base structure for [COMPANY TYPE] in [INDUSTRY].

Include:
- Main category hierarchy
- Article types and templates
- Tagging taxonomy
- Search optimisation tips
- Content governance guidelines

The knowledge base should serve [AUDIENCE - customers/employees/both] and reduce support ticket volume by making self-service easy.

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1Copy the prompt using the button above.
2Open your AI tool (ChatGPT, Claude, Midjourney, etc.)
3Paste and customize any variables in the prompt.
4Generate your result.

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