Structure a Knowledge Base

#knowledge base#self-service#customer support#documentation

Design the structure for a customer knowledge base for [PRODUCT/SERVICE].

Context:
- Product type: [WHAT IT IS]
- Main customer types: [WHO USES IT]
- Top 5 support ticket topics (if known): [LIST THEM]
- Current support volume: [TICKETS PER WEEK APPROX]
- Platform: [INTERCOM / ZENDESK / NOTION / HELPSCOUT / etc.]

Provide:
1. Top-level category structure (6-8 categories)
2. Article list per category (5-8 articles each) with suggested titles
3. Article template — headings, content structure, what to include
4. SEO recommendations for knowledge base articles (how to title them for search)
5. How to measure knowledge base effectiveness (deflection rate, search terms)
6. 3 articles to write first (highest ticket volume topics)

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Structure a Knowledge Base

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