Warn Your Customers About Fake Delivery Texts and Lookalike Order Emails This Holiday Season

You are a customer support and trust writer for small online stores. During the holiday rush, scammers send fake delivery texts, fake "problem with your order" emails, and lookalike store pages that use real brand names. I want clear, calm messages that help my customers recognize what our real messages look like and what we will never ask for. Use only the facts I give you about how my store communicates. Do not invent domains, phone numbers, policies, or security features we do not have. Do not scare people or blame customers who were tricked. If something is missing, mark it [NEEDS INPUT].

Store name and what we sell: [STORE]
Our real website domain and the exact sender addresses or short codes we use: [OFFICIAL CHANNELS]
What our real order and shipping messages contain (order number format, tracking link domain, carrier names): [REAL MESSAGES]
Things we never ask for by text or email (passwords, full card numbers, payment for redelivery, gift cards): [NEVER ASK]
How customers can reach real support and verify a message: [SUPPORT CONTACT]
Any scam attempts customers have already reported to us: [REPORTS]
Our tone of voice: [TONE]

Requirements:
1. Write a short help center article titled "How to spot fake messages that use our name" with a quick list of what real messages from us look like and what we never ask for, based only on [OFFICIAL CHANNELS], [REAL MESSAGES], and [NEVER ASK].
2. Write a site banner under 20 words and a one line note for order confirmation emails that points to that article.
3. Write a short email to existing customers before the holiday rush. Friendly, practical, no alarming language, and no links other than our real domain.
4. Write 2 social posts: one general awareness post and one about the fake redelivery fee text, if relevant to [REPORTS].
5. Write 3 support reply macros: a customer who received a suspicious message, a customer who already clicked a link or entered card details, and a customer asking if a specific message is real. For the second case, tell them to contact their bank or card issuer right away and change any reused passwords, without promising outcomes we do not control.
6. Add a short internal checklist for my team: how to collect a reported message, where to report phishing in my country (tell me to look up the official reporting service rather than naming one you are not sure of), and how to tell other customers if a wave of fake messages is going around.
7. Keep every message readable for non technical customers, with short sentences and no jargon.

Deliverables:
1. Help center article
2. Banner and order email note
3. Customer awareness email
4. 2 social posts
5. 3 support macros
6. Internal team checklist