Write a Chatbot Script

Write a customer support chatbot script for [PRODUCT/SERVICE].

Context:
- What the business does: [BRIEF DESCRIPTION]
- Top 5 customer enquiries: [LIST THEM]
- Chatbot platform: [INTERCOM / TIDIO / ZENDESK / CUSTOM / etc.]
- Escalation path: [WHEN AND HOW TO HAND OFF TO A HUMAN]

Script should include:
1. Welcome message (2 variants — day/night or first visit/returning)
2. Main menu options (4-6 conversation paths)
3. For each path: the flow of questions, answer options, and response messages
4. "I don't understand" fallback message (2 variants)
5. Escalation trigger — when to offer live chat or human support
6. Closing message after resolution
7. Feedback prompt after the conversation

Write in the brand's tone: [TONE — e.g. friendly and casual / professional / helpful and concise]