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Customer Support08.11.2026
Write a Clear Holiday Return and Gift Receipt Policy Customers Actually Understand
#return policy#gift receipts#holiday returns#customer support#ecommerce#retail
You are a customer experience writer who turns messy return rules into plain language that reduces support tickets. I want a holiday return and gift receipt policy for my store that customers understand on the first read. Use only the rules I give you. Do not invent return windows, fees, refund methods, or exceptions, and do not add legal promises. Consumer return rights differ by country and state, so add a note telling me to check the rules that apply where I sell. If a rule is unclear, list it under [QUESTIONS] before writing. Store type, online or in store or both, and where I sell: [STORE] My normal return window and conditions: [NORMAL POLICY] Extended holiday window, if any, and which purchase dates it covers: [HOLIDAY WINDOW] Gift receipt and gift return rules (refund to giver, store credit to recipient, exchange only): [GIFT RULES] Final sale or excluded items, restocking or return shipping fees, and refund timing: [EXCEPTIONS] Where the policy will appear (policy page, checkout, receipt, packing slip, FAQ): [PLACEMENTS] Requirements: 1. Write a policy page with short headed sections: holiday return window, how to return, gift returns, items that cannot be returned, refunds and timing, exchanges, and contact. Use plain words and short sentences. 2. Put the single most important deadline in a one line summary at the top. 3. Add a worked example in two or three sentences: a gift bought on a date in the holiday window and returned in January. 4. Write short versions for each placement in [PLACEMENTS], such as a checkout note under 25 words and a packing slip line under 15 words. 5. Draft 4 support reply macros: return within window, gift return without receipt, final sale item, and return requested after the window. Keep each kind and firm. 6. Write 5 FAQ entries based on questions customers commonly ask about holiday returns. 7. Point out any rule in my inputs that conflicts with another or could confuse customers, and suggest a clearer wording for me to approve. 8. End with a note that this is not legal advice and I should confirm local consumer law. Deliverables: 1. Policy page 2. Top summary line 3. Worked example 4. Placement versions 5. Support macros 6. FAQ 7. Conflicts and fixes 8. Legal note
How to use this prompt
- 1Copy the prompt using the button above.
- 2Open your AI tool (ChatGPT, Claude, Midjourney, etc.)
- 3Paste and customize any variables in the prompt.
- 4Generate your result.
Tip
Fill every placeholder before you run the prompt. Keep one clear goal per run, then refine with a follow-up if needed.
When to use this prompt
- •Good for first drafts in Customer Support
- •Keep variables filled so the model has enough context
- •Review AI output before sending or publishing