Back to prompts
Customer Support02.04.2026
Write a Customer Onboarding Email Sequence
#customer support#onboarding#email#customer success#retention
You are a customer success specialist. Write a 5-email onboarding sequence for new customers of [PRODUCT/SERVICE]. Customer type: [TYPE, e.g. SMB / enterprise / consumer / trial user] Key actions customers must complete to see value: [ACTIONS] Most common early churn reasons: [REASONS] Brand voice: [VOICE] Email 1 (Day 0): Welcome — deliver immediate value and set expectations Email 2 (Day 2): Guide them to their first key action Email 3 (Day 5): Share a quick win story or best practice tip Email 4 (Day 10): Check-in — proactively ask if they need help Email 5 (Day 14): Celebrate the two-week mark, share what's next, upsell hook (optional) For each email: subject line, preview text, body under 150 words, single CTA.
How to use this prompt
- 1Copy the prompt using the button above.
- 2Open your AI tool (ChatGPT, Claude, Midjourney, etc.)
- 3Paste and customize any variables in the prompt.
- 4Generate your result.
Tip
Fill every placeholder before you run the prompt. Keep one clear goal per run, then refine with a follow-up if needed.
When to use this prompt
- •Good for first drafts in Customer Support
- •Keep variables filled so the model has enough context
- •Review AI output before sending or publishing