Write a Customer Support Escalation Summary

Write an escalation summary a Tier 2/3 agent can act on immediately:

Customer: [NAME / ACCOUNT]
Plan / tier: [PLAN]
Issue summary: [ONE LINE]
Timeline of events: [PASTE]
Steps already tried: [LIST]
Error messages / IDs: [IDS]
Customer impact: [IMPACT]
Desired outcome: [OUTCOME]
Urgency: [P1–P4 OR DESCRIPTION]

Requirements:
1. Separate facts from customer opinions.
2. Include reproduction steps when available.
3. Highlight blockers, deadlines, and SLA risk.
4. Propose the next three actions with owners.
5. Keep a calm, precise tone suitable for internal tickets.

Deliverables:
1. Escalation summary ready to paste into the ticket.
2. A customer-facing status update draft (short).
3. A checklist of missing diagnostics to collect if needed.