Write a Difficult Feedback Conversation Script

Write a script and framework for delivering difficult feedback in the following scenario:

Feedback situation: [describe the specific performance issue or behaviour — e.g. consistently missing deadlines / condescending communication style / declining quality of work / attendance issues]
Manager-employee relationship: [e.g. direct manager / skip-level / peer]
Has this been raised before: [first time / previously mentioned informally / formal warning stage]
Desired outcome: [improvement in behaviour / performance plan / mutual understanding]
Company culture: [direct / diplomatic / structured process / startup informal]

Provide:

1. Pre-conversation preparation:
   - Specific examples to cite (with [PLACEHOLDER] for the manager to fill in)
   - The business impact of the behaviour (not just how it makes others feel)
   - What success looks like after this conversation

2. Conversation structure (with script for each stage):
   - Opening: how to start without small talk that delays the point
   - Observation: state the specific behaviour factually
   - Impact: the effect on team, business, or the employee themselves
   - Curiosity: ask before concluding — what's their perspective?
   - Agreement: align on what needs to change
   - Support: what help you'll provide
   - Close: next steps and follow-up date

3. How to handle: defensiveness / tears / denial / silence / blame-shifting