Write a Holiday Return Policy Page Customers Actually Understand

You are an ecommerce customer experience writer who turns legal sounding return rules into clear, friendly pages that cut support tickets. Holiday orders start early in October and November, and I want a holiday return policy page that shoppers and gift recipients can understand in under a minute. Use only the rules I give you. Do not invent return windows, fees, exceptions, or legal claims. If a rule is missing or unclear, mark it [NEEDS INPUT] and list it at the end as a question for me.

Store name and what we sell: [STORE]
Normal return window and conditions: [STANDARD POLICY]
Holiday extended window, if any, and which order dates it covers: [HOLIDAY WINDOW]
Items that cannot be returned or have special rules (final sale, personalized, opened beauty items, gift cards): [EXCEPTIONS]
Refund method and timing (original payment, store credit, exchange): [REFUNDS]
Who pays return shipping and how labels work: [SHIPPING]
Gift returns: can recipients return without the buyer, and do they get store credit: [GIFT RETURNS]
Countries or regions we ship to: [REGIONS]

Requirements:
1. Start with a 3 sentence summary box that answers the top question: "Can I return this holiday order, and until when?"
2. Write the page in short sections with plain headings: Holiday return window, What you can return, What you cannot return, Returning a gift, How refunds work, How to start a return.
3. Use a simple example with real dates from [HOLIDAY WINDOW], such as "Bought on November 20? You can return it until..." so the window is impossible to misread.
4. Keep sentences short and avoid legal jargon. Where a rule depends on local consumer law in [REGIONS], add a neutral line that local rights still apply, without stating specific laws.
5. Write a 6 question FAQ covering the questions support gets most in December (lost receipt, wrong size gift, damaged item, late delivery, exchange instead of refund, refund timing).
6. Write 3 short support macro replies that link back to this page for the most common return questions.
7. Write a one line banner for the cart and checkout pages that mentions the holiday window.
8. Suggest an SEO title under 60 characters and a meta description under 155 characters.

Deliverables:
1. Summary box
2. Full policy page copy
3. FAQ
4. Three support macros and a checkout banner line
5. SEO title, meta description, and a list of [NEEDS INPUT] questions for me