Write a Refund Policy FAQ for Support Agents

Write an internal refund policy FAQ for support agents:

Product / billing model: [SUBSCRIPTION / ONE-TIME / USAGE]
Refund window: [DAYS OR POLICY]
Exceptions: [LIST]
Non-refundable cases: [LIST]
Escalation path: [WHO / WHEN]
Tone with customers: [TONE]
Regions or tax notes: [NOTES OR N/A]

Requirements:
1. Answer the top agent questions in plain language.
2. Include exact phrases agents can paste, plus what they must not promise.
3. Separate policy facts from empathy scripts.
4. Add a decision tree for gray-area requests.
5. Keep legal precision without sounding cold.

Deliverables:
1. FAQ with 8–12 Q&As for agents.
2. Three customer-facing reply templates (approve, partial, decline).
3. A one-page escalation checklist.