Write a Training Manual Section

Write a training manual section for the following process or skill:

Organisation: [company or department]
Topic / process: [what is being documented]
Audience: [new employees / existing staff learning new process / external partners]
Format: [print manual / digital / video script for screen recording]
Prerequisite knowledge: [what should they already know before reading this?]

Manual section structure:

1. Overview (1 paragraph): what this process does and why it matters
2. Before you begin:
   - Tools, systems, or access needed
   - Common mistakes to avoid from the start
3. Step-by-step instructions:
   - Numbered steps — one action per step
   - Clear, active language ("Click X" not "The user should click X")
   - Screenshots or diagram descriptions at key decision points
   - Decision points: "If X, then Y; if Z, then W"
4. Troubleshooting: 5 most common problems and how to resolve them
5. Quick reference card: a one-page summary of the process for experienced users
6. Knowledge check: 3 questions to confirm understanding
7. Who to contact: escalation path if something goes wrong