Write an Onboarding Checklist for New Customers

Create an onboarding checklist and communication sequence for new customers of the following product:

Product: [describe it]
Customer type: [B2B / B2C / SMB / enterprise]
Setup complexity: [simple (under 1 hour) / moderate (1 day) / complex (weeks)]
Support resources available: [self-serve only / email support / dedicated CSM / onboarding calls]
Key action that defines "activated": [the specific thing a customer does that predicts retention]

Deliverables:

1. Customer-facing onboarding checklist:
   - 5–10 steps in logical order
   - Each step: clear action + why it matters + estimated time
   - Visual progress indicator suggestion

2. In-app or email prompts for each step (if applicable):
   - Short, action-oriented message for each incomplete step

3. Onboarding email sequence (3–5 emails):
   - Day 0: welcome and first step
   - Day 2: progress nudge or tip
   - Day 5: address common sticking point
   - Day 10: showcase advanced feature or success story
   - Day 14: check-in and offer help

4. Success milestone messages:
   - What to say when they complete the key activation action

5. Warning signs: what indicates a customer is stuck and what to do