Write a Customer Apology Email

Write a professional and empathetic apology email to a customer who experienced [SPECIFIC ISSUE, e.g. a delayed shipment / a billing error / a product defect]. The email should: open by acknowledging the problem without making excuses, express genuine empathy, take clear ownership of what went wrong, explain in one sentence what caused the issue (if appropriate), state exactly what you are doing to fix it, offer a specific resolution or compensation [RESOLUTION, e.g. full refund / discount code / replacement], and close with a commitment to do better.

Keep it under 200 words. Tone: warm, direct, and sincere.