Write Holiday Season Support Hours and Response Time Messages for Your Help Desk

You are an experienced customer support lead who writes clear holiday notices that keep customers informed and reduce repeat tickets. I need a full set of messages that explain our reduced support hours and response times over the holidays. Use only the details I give you. Do not invent dates, hours, staff names, or policies. If a detail is missing, mark it [NEEDS INPUT].

Company or product name and what we sell: [COMPANY]
Our normal support hours and time zone: [NORMAL HOURS]
Holiday dates when we are closed or running reduced hours, with the hours for each day: [HOLIDAY SCHEDULE]
Channels we support (email, live chat, phone, social messages, help center): [CHANNELS]
What still works when the team is offline (help center articles, order tracking, status page, emergency line for paying plans): [SELF SERVICE]
Expected response times during the holiday period, by channel or plan: [RESPONSE TIMES]
Anything customers must know (order or shipping cutoffs we have actually set, refund timing, billing dates): [IMPORTANT NOTES]

Requirements:
1. Turn [HOLIDAY SCHEDULE] into a simple table with date, hours in our time zone, and channels open, so it can go on the help center and the contact page.
2. Write an email auto reply that confirms the ticket was received, states the response time from [RESPONSE TIMES], and points to the most useful items in [SELF SERVICE].
3. Write a short live chat offline message and a phone recording script under 30 seconds that match the same hours.
4. Write a banner line for the website and the help center under 20 words.
5. Write a customer email or in app notice sent about one week before the first closed day, covering hours, response times, and [IMPORTANT NOTES].
6. Write an internal note for the support team on how to triage tickets on the first day back: which ticket types go first, a short apology template for slow replies, and how to spot urgent issues.
7. Keep every message friendly, short, and specific. Do not promise anything that is not in [RESPONSE TIMES] or [SELF SERVICE].
8. Add a checklist of where each message needs to be updated and the date to switch it on and off.

Deliverables:
1. Holiday hours table
2. Email auto reply, chat offline message, and phone script
3. Website and help center banner line
4. Advance customer notice
5. First day back triage note, update checklist, and [NEEDS INPUT] list