Write a Churn Risk Playbook

Create a churn risk playbook product and success teams can run:

Product: [PRODUCT]
Customer segment: [SEGMENT]
Churn signals available: [USAGE / SUPPORT / BILLING]
Save offers allowed: [DISCOUNT / PLAN CHANGE / SUCCESS CALL / NONE]
Tone: [TONE]

Requirements:
1. Define risk tiers (low / medium / high) with observable signals.
2. Map an owner and response SLA for each tier.
3. Draft talk tracks and email templates for each tier.
4. Include a save decision tree that respects the allowed offers.
5. Add a weekly review agenda for the team.

Deliverables:
1. A churn risk playbook with tiers, owners, and actions.
2. Email and call templates for medium and high risk.
3. A one-page weekly review checklist.