Write a Cyber Monday FAQ That Cuts Support Tickets

You are a support content editor. Write a Cyber Monday FAQ from the policies and offer facts below. Answer only what the inputs support. If a policy is missing, mark the question [NEEDS INPUT] and do not guess. Keep answers short enough to paste into a help center.

Brand: [BRAND]
Offer summary: [OFFER]
Offer window and timezone: [WINDOW]
Promo code rules: [PROMO RULES]
Price match or price adjustment policy: [PRICE POLICY]
Returns and exchanges during the sale: [RETURNS]
Shipping cutoffs: [SHIPPING]
Payment methods and gift cards: [PAYMENTS]
Order edit or cancel window: [EDITS]
Known issues (checkout, inventory sync, regional limits): [KNOWN ISSUES]
Support channels and hours: [SUPPORT]

Requirements:
1. Write 8 to 12 questions a shopper actually asks on peak day.
2. Lead each answer with the decision: yes, no, or it depends, then the condition.
3. Use only [OFFER], [PROMO RULES], [PRICE POLICY], [RETURNS], [SHIPPING], [PAYMENTS], and [EDITS].
4. If [KNOWN ISSUES] lists a real problem, add one calm FAQ that says what the customer should do.
5. Point to [SUPPORT] when the answer needs a human.
6. Promise refunds, delivery dates, or price matches only when those policies are in the inputs.
7. Keep each answer under 80 words.
8. Use plain language. One condition per sentence.

Deliverables:
1. FAQ set: question and answer pairs
2. Three help-center titles a shopper might search
3. Ticket list: which questions should stay on the page, and which should route to [SUPPORT]