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Create a Jobs-to-be-Done (JTBD) customer interview guide: Product / category: [CATEGORY] Hypothesis job: [JOB STATEMENT DRAFT] Interview length: [MINUTES] Target interviewee: [ROLE / SEGMENT] Recent switch or purchase trigger to explore: [TRIGGER] Constraints: [B2B/B2C, REGULATED, ETC.] Requirements: 1. Start with warm-up and timeline questions, then dig into the struggle, push/pull forces, and desired progress. 2. Include follow-up probes for emotional and social jobs, not only functional ones. 3. Avoid leading questions and solution pitching. 4. Add a note-taking sheet that maps quotes to forces (push, pull, anxiety, habit). 5. End with permission to follow up and a short debrief checklist for the researcher. Deliverables: 1. A timed interview script (intro, core, wrap). 2. 12–18 primary questions plus suggested probes. 3. A one-page synthesis template (job statement, forces, opportunities).
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